Privacy-Policy

Privacy Policy

Last updated: 22 October 2026

Keshav Foods ("Shortcrust Bakes", "we", "us", "our") runs the website shortcrust.in. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect

  • Details you give us: name, phone number, email address, delivery and billing address, and order details such as occasion, message on cake, and delivery date and time.
  • Account details: if you create an account, your login details and order history.
  • Payment information: payments are processed by secure third-party payment providers. We do not store your card number, CVV, UPI PIN or net banking password.
  • Messages to us: your calls, WhatsApp messages, emails and feedback when you contact customer support.
  • Email subscription: your email address when you subscribe to our offers and updates.
  • Technical information: device type, browser, IP address, pages visited, and cookies, collected automatically when you use the website.

2. How we use your information

  • To take, prepare, deliver and confirm your orders.
  • To contact you about your order, delivery or any problem with it.
  • To manage your account and give customer support.
  • To send offers, updates and new product news, only if you have subscribed or agreed.
  • To improve our website, products and service.
  • To prevent fraud, and to follow the law.

3. Who we share your information with

We do not sell your personal information. We share it only where needed:

  • Delivery partners: your name, phone number and address, so your order can reach you.
  • Payment providers: to process your payment securely.
  • Website and service providers: such as our website platform (Shopify), hosting, email and messaging tools, who work for us and must protect your data.
  • Our outlets and Central Kitchen: to prepare and hand over your order.
  • Authorities: when required by law or a valid legal request.

4. Cookies

We use cookies to keep your cart, remember your login, understand how the website is used, and improve your experience. You can turn off cookies in your browser settings, but some parts of the website (like cart and checkout) may not work properly.

5. How we protect your information

We use reasonable security measures to protect your information. No website or internet service is completely secure, so we cannot guarantee absolute security.

6. How long we keep your information

We keep your information only as long as needed for your orders, support, accounts, and legal and accounting requirements. After that, we delete it or make it anonymous.

7. Your choices and rights

  • You can ask to see, correct or update the personal information we hold about you.
  • You can ask us to delete your account or personal information, subject to legal and accounting requirements.
  • You can unsubscribe from emails at any time using the "unsubscribe" link in the email, or by writing to us.
  • You can withdraw your consent for us to use your information for marketing at any time.

To use any of these rights, contact us using the details below.

8. Children

Our website is meant for adults. We do not knowingly collect personal information from children under 18. If you think a child has given us information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top.

10. Contact us

For any question, request or complaint about your privacy, contact:

Keshav Foods (Shortcrust Bakes)
Phone: +91 8500850043
Email: care@shortcrust.in

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